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Returns & Exchanges

We want you to feel confident in every purchase. If something isn’t right, eligible items can be returned or exchanged within our window below. Please review the conditions carefully before sending anything back.

Eligibility at a Glance

Item status	Return/Exchange window	Key conditions
Full-price and promo items	30 days from delivery	Unworn, unwashed, undamaged, with all tags/labels attached and in original packaging
Damaged/incorrect on arrival	Notify us within 7 days of delivery	Include photos of the issue and packing slip
Final sale items (marked as such at checkout)	Not eligible	Non-returnable and non-exchangeable
Innerwear and socks	Not eligible if opened	Must be unopened in original sealed packaging for hygiene reasons
Personalized items (if offered)	Not eligible	Cannot be returned or exchanged

Sets and multipacks must be returned in full. Items showing wear (deodorant, fragrance, pet hair, stains, alterations, or odors) are not eligible.

How to Start a Return or Exchange

Email [email protected] with your order number, the item(s) you want to return or exchange, and the reason.
Wait for return authorization and instructions. Returns sent without authorization may be refused.
Pack items securely. Include the packing slip or a note with your order number.
Ship using a trackable service. Keep your receipt and tracking number.

The return address will be provided in your authorization email.

Refunds

What happens	Details
Where refunds go	Original payment method used at checkout
What is refunded	Item price plus applicable taxes
Not refunded	Your original shipping fee of $6.99
Processing time	Inspection within 3 business days of arrival; funds typically post 3–10 business days after approval depending on your bank or payment provider
Adjustments	Discounts are prorated. Items that fail inspection may be returned to you or receive a partial refund at our discretion.

Exchanges

Size or color exchanges are welcome within 30 days if the item is in original condition and stock is available. We will confirm availability and any applicable shipping charges before releasing the replacement. If the requested item is unavailable, we will process a refund instead.

Return Shipping Costs

Customers are responsible for return shipping costs unless we made an error or the item arrived damaged/defective.
For approved damaged/incorrect items, we will cover or reimburse standard return shipping; please include your postage receipt.
We do not accept COD deliveries, and we are not responsible for lost returns without proof of delivery.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, contact us within 7 days of delivery at [email protected] with photos of the issue and your order number. After verification, we will arrange a replacement or refund and provide return instructions as needed.