Frequently Asked Questions

Find quick answers about ordering, sizing, shipping, tracking, returns, refunds, and support. If you don’t see what you need, email us at [email protected].

Orders

How do I place an order?

Select your size and color on the product page, add to cart, and complete checkout. You’ll receive an order confirmation email right away.

Can I change or cancel my order?

Contact us as soon as possible at [email protected]. If your order has not entered packing or shipment, we’ll do our best to update or cancel it. Once shipped, changes aren’t possible.

I entered the wrong address—what should I do?

Email us immediately with your order number and the correct address. If the order hasn’t shipped, we’ll update it. We can’t reroute packages once they’re in transit.

Sizing & Fit

Each product page includes size and fit notes where available. For the best fit:

• Compare the listed measurements to a similar garment you already own.
• If you’re between sizes, many customers prefer sizing up for a relaxed fit.
• Still unsure? Email us with your typical size and body measurements for a recommendation.

Shipping

We move fast. Most orders ship within 1 business day, and standard shipping is $6.99 per order. Transit typically takes 2–5 business days after dispatch.

Stage	What happens	Estimated time
Order placed	Instant email confirmation	Immediate
Processing	We pick and pack your order	Within 1 business day
Shipped	Tracking number emailed	Same day as dispatch
In transit	Carrier transports your package	2–5 business days
Delivered	Carrier marks complete	On delivery day

Where do you ship?

We currently ship to locations shown at checkout. If your address is not supported, contact us and we’ll advise on options.

Do you offer expedited shipping?

At this time we offer standard shipping only.

Tracking

How do I track my order?

You’ll receive a tracking email once your order ships. Tracking may take up to 24 hours to activate with the carrier.

Tracking says delivered but I can’t find my package—what now?

• Check with neighbors, building management, or your household.
• Look for a delivery notice and check alternate drop-off spots.
• If still missing after 2 business days, email us so we can help investigate.

Returns & Exchanges

We want you to feel confident in your purchase. Returns are accepted by request, subject to the conditions below.

Topic	What to expect
Return request window	Contact us within 14 days of delivery to request a return
Item condition	New, unworn, unwashed, tags attached, in original packaging
Non-returnable	Items marked Final Sale or otherwise noted as non-returnable on the product page
Return shipping	Customer is responsible, unless the item is damaged, defective, or incorrect
Refund method	Original payment method after inspection and approval
Processing time	2–3 business days after we receive the return, plus 3–10 business days for your bank/payment provider

How do I start a return?

Email [email protected] with your order number, the item(s) you want to return, and the reason. If your item arrived damaged or incorrect, include clear photos of the issue.

Can I exchange an item?

The fastest option is to return the original item and place a new order for the size or color you want. We’ll process your refund once we receive and inspect the return.

Refunds

• Approved refunds are issued to the original payment method.
• The standard shipping fee of $6.99 is non-refundable unless we made a shipping error or the item is defective.
• Items not returned in original condition may be refused or receive a partial refund at our discretion.

Payments

Method	Notes
Credit/Debit Cards	Pay securely with major cards via our checkout
PayPal	Checkout with your PayPal account
Stripe	Card payments processed by Stripe
Airwallex	Processed via Airwallex where available

We do not store full card details. If a payment is declined, contact your bank or try another method.

Support

Need help? Email [email protected]. Include your order number for faster service. We typically reply within 1 business day.